How refunds, cancellations, and service credits work. Simple, fair, written in advance.
Last Updated: January 2026
This Refund Policy applies to all purchases, subscriptions, services, and digital products offered through Ivy Digitals (“we,” “our,” or “us”).
By purchasing or using any service or digital product on our platform, you acknowledge and agree to the terms outlined in this Refund Policy.
All services provided by Ivy Digitals are non-refundable once work has commenced.
This includes, but is not limited to:
Digital marketing services
Web development services
App development services
AI consulting, integration, or automation services
Any custom or professional service engagements
Once a project, task, or service has started, no refunds, cancellations, or chargebacks will be issued under any circumstances.
All digital products sold on the Ivy Digitals platform are strictly non-refundable.
This includes:
AI software and tools
APIs, models, and data-driven solutions
Subscriptions and licenses
Downloadable or cloud-based products
Any digital access or usage-based products
Once access is granted, delivery is initiated, or credentials are issued, no refunds, exchanges, or reversals will be provided.
Ivy Digitals operates as a multi-vendor AI marketplace.
Refund policies for third-party vendor products are determined solely by the vendors
Ivy Digitals does not process refunds for vendor-provided AI products or services
Any refund requests or disputes must be addressed directly with the vendor
Ivy Digitals is not responsible for vendor refund decisions or outcomes.
Refunds will only be considered if explicitly required by applicable law.
No other exceptions apply.
For questions regarding this Refund Policy, please contact:
Email: [email protected]
A real person reads every message. We usually reply within one business day.
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