Acceptable Use Policy
What you may and may not do with Ivy Digital products and services.
1. Scope
This policy applies to all Ivy Digital products (Lumen, Launchpad, IVY OS, PulseHR, PPM, EINV, VoxAI, Reach, QAForge, TalentNest), the website and free tools, and digital marketing services. It forms part of the Terms & Conditions.
2. Prohibited content and activity
- Unlawful, fraudulent, deceptive or infringing content or activity.
- Harassment, hate speech, discrimination or content that violates the rights of others.
- Spam: unsolicited bulk email, deceptive subject lines, forged headers or purchased contact lists.
- Unsolicited telemarketing or call recording without the consent required by applicable law.
- Discriminatory hiring, screening or HR decisions; use of protected characteristics except where lawful and necessary.
- Malware, phishing, credential theft, denial-of-service, port scanning or attempts to bypass authentication, rate limits or security controls.
- Scraping or harvesting data in breach of platform terms or applicable law.
- Reverse engineering, reselling access without authorisation, or circumventing usage limits.
- Generating or distributing deepfakes, impersonation material or deceptive AI content.
- Submitting personal data of others without a lawful basis or required notices.
- Submitting confidential third-party documents without permission (for example in QAForge).
- Issuing false, unlawful or non-compliant invoices or tax records (EINV, IVY OS TaxOS).
3. Product-specific rules
- Lumen: comply with each social platform’s terms, disclosure rules and advertising policies. Do not automate engagement, spam comments or misrepresent sponsored content.
- Launchpad: submit only your own resume and accurate information. Do not use the service to misrepresent qualifications.
- IVY OS: keep human oversight over agents that take actions. Do not use agents to breach third-party terms or make unlawful decisions.
- PulseHR: as employer, ensure lawful processing of employee data, WPS and MOHRE compliance, and non-discriminatory practices.
- PPM: use only project data you are authorised to process.
- EINV: issue only lawful invoices with accurate tax data; you remain responsible for FTA registration, filings and compliance.
- VoxAI: obtain call-recording and marketing consent where required; do not use the service for emergency, medical or legally regulated advice.
- Reach: send only to contacts with valid consent, honour unsubscribe requests and comply with anti-spam laws (including UAE and EU/UK rules).
- QAForge: upload only documents you have rights to use; AI-generated test artefacts require human validation.
- TalentNest: apply fair, lawful hiring practices and avoid automated decisions that discriminate.
- Digital marketing services: provide accurate claims and substantiation; comply with advertising standards and platform policies.
4. Enforcement
We may investigate suspected violations, remove content, throttle or suspend accounts, and report unlawful activity to authorities where appropriate. Where reasonable, we will notify you and give an opportunity to remedy the issue.
5. Reporting abuse
Report abuse or security concerns to [email protected] or [email protected].
6. Updates
We may update this policy; the “last updated” date shows the current version.