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Product-Specific Terms

Last updated: November 2026 · Version 2.0

Additional terms for each Ivy Digital product. These supplement the Terms & Conditions, Privacy Policy, DPA and Acceptable Use Policy.

Lumen — AI social media agent

  • Lumen generates posts, images, calendars and analytics using AI. Outputs are drafts and must be reviewed before publishing.
  • You are responsible for compliance with each social platform’s terms, advertising rules and disclosure requirements.
  • Connected-platform credentials are stored securely; you can revoke access at any time.
  • Engagement, reach and follower outcomes depend on third-party platforms and are not guaranteed.

Launchpad — AI career co-pilot

  • Launchpad is a consumer-facing product. Ivy Digital acts as controller for account and resume data as described in the Privacy Policy.
  • Scores, rewrites, matches and salary benchmarks are informational and do not guarantee interviews, offers or salary outcomes.
  • You must submit your own accurate information and may not use the service to misrepresent qualifications.
  • Job listings come from third-party public sources; availability and accuracy are not guaranteed.

IVY OS — AI operating system

  • IVY OS agents can act on connected tools. You are responsible for configuring approvals, permissions and human oversight appropriate to your risk.
  • TaxOS UAE supports VAT and corporate-tax workflows but does not constitute tax, accounting or legal advice. You remain responsible for filings and FTA compliance.
  • Bring-your-own-model credentials are stored encrypted; you are responsible for your provider’s terms and costs.
  • Agent actions are logged; you are responsible for reviewing logs and revoking access when needed.

PulseHR — Gulf HRM

  • The employer is the data controller for employee data; Ivy Digital acts as processor under the DPA.
  • WPS payroll, MOHRE contract templates and end-of-service calculations depend on the accuracy of data you configure and on current regulations.
  • The employer is responsible for lawful processing, notices, retention and non-discrimination.
  • Payroll outputs should be reviewed by authorised HR/finance personnel before submission.

PPM — project portfolio management

  • You are responsible for the accuracy and lawful use of project, resource, cost and timesheet data.
  • Dashboards and AI status reports summarise your data; they are not audits or certifications.
  • Third-party integrations (for example Jira, Microsoft Project, Azure DevOps) are governed by their own terms.

EINV — UAE eInvoicing

  • EINV helps create, validate, exchange and report eInvoices. You remain responsible for TRN accuracy, invoice legality and FTA compliance.
  • Exchange depends on accredited service-provider connectivity and the counterparties’ readiness.
  • EINV is not tax or legal advice.

VoxAI — AI voice agents

  • You are responsible for call-recording consent, telemarketing consent and compliance with applicable communications laws.
  • VoxAI is not an emergency, medical, legal or financial-advice service.
  • Voice delivery depends on telephony and voice providers; call quality and availability are not guaranteed.
  • Call transcripts and recordings are retained according to your configuration.

Reach — email campaign agent

  • You may send only to contacts with a lawful basis and valid consent; you must honour unsubscribes promptly.
  • Live sending requires verified SPF, DKIM and DMARC records on your sending domain.
  • You are responsible for compliance with anti-spam and privacy laws in the countries where recipients are located.
  • Deliverability depends on third-party mailbox providers and is not guaranteed.

QAForge — test management and artifact generation

  • You must have the right to upload requirement and architecture documents; avoid unnecessary personal or special-category data.
  • Generated test cases, plans, traceability matrices and audit packs require human validation and are not a certification of software quality or regulatory compliance.
  • Standards alignment referenced by the product describes intended support, not certification.

TalentNest — AI recruitment platform

  • The hiring organisation is the controller of candidate data; Ivy Digital acts as processor under the DPA.
  • Screening, matching and interview tools support human decision-making; automated outputs must not solely determine hiring outcomes.
  • You must apply lawful, non-discriminatory hiring practices and provide required candidate notices.

Digital marketing services

  • Deliverables and timelines are set out in the proposal or statement of work.
  • SEO, paid media, content and social services do not guarantee rankings, traffic, leads or revenue.
  • Third-party advertising spend is non-refundable once spent and governed by the platform’s terms.
  • You are responsible for providing accurate product claims and substantiation, and for approvals before publication.

General provisions

Product applications run independently with their own accounts, subscriptions and sign-in. In the event of conflict, these product terms take precedence for the relevant product, followed by the Terms & Conditions, the DPA and the Privacy Policy. Related documents: Legal Centre.