AI Workforce Implementation Disclaimer

1. What This Page Covers

This disclaimer applies to all AI Workforce Implementation services delivered by Ivy Digital LLC ("Ivy Digitals", "we", "our", or "us"). AI Workforce Implementation includes — but is not limited to — consulting, configuration, deployment, integration, training, and ongoing support for AI agent systems (voice, chat, document processing, HR automation, marketing automation, and similar tools).

By engaging us for any AI Workforce service, you ("the client", "you", or "your") confirm that you have read, understood, and agreed to this disclaimer in full.

2. No Legal, Financial, Medical, or Professional Advice

All outputs produced by AI systems we implement — including but not limited to call transcripts, chat replies, document summaries, candidate shortlists, marketing copy, and analytics — are provided for informational and operational purposes only.

They do not constitute:

• Legal advice or a legal opinion
• Financial, investment, or tax advice
• Medical, health, or clinical advice
• Accounting or audit services
• Regulatory or compliance certification
• Any other form of licensed professional advice

You remain solely responsible for reviewing, validating, and acting on any AI-generated output. Where a decision is material, you should consult a qualified professional in the relevant field.

3. No Guarantee of Specific Business Outcomes

While we design, build, and optimise AI systems to deliver measurable value, we do not guarantee any specific business outcome, including but not limited to:

• Revenue or sales increases
• Lead generation or conversion rate improvements
• Cost savings or headcount reductions
• Customer satisfaction improvements
• Employee productivity gains
• Response time, accuracy, or uptime metrics

Past performance of similar implementations is not a guarantee of future results. Outcomes depend on many factors outside our control, including but not limited to: data quality, business process maturity, market conditions, end-user behaviour, and the client's own execution.

4. Client Responsibilities

To enable successful implementation, the client agrees to:

• Provide accurate, complete, and timely data and access credentials
• Designate a primary point of contact with decision-making authority
• Review and approve deliverables within agreed timeframes
• Comply with all applicable laws and regulations in the use of AI systems
• Maintain appropriate backup, security, and access controls on their side
• Not use AI systems in any way that violates third-party rights or applicable law

Delays, errors, or failures caused by incomplete client cooperation are not the responsibility of Ivy Digitals.

5. Third-Party AI Models and Services

Our implementations may incorporate third-party AI services, including but not limited to large language models, speech-to-text providers, and payment processors. These services are provided by their respective owners and are governed by their own terms of service and acceptable use policies.

We do not warrant the accuracy, availability, or fitness of any third-party service. Service-level commitments for third-party components are limited to the SLAs those providers make to us.

6. Data Handling and Privacy

Data processing in the course of AI Workforce implementation is governed by our Privacy Policy and, where applicable, a Data Processing Agreement (DPA) signed between Ivy Digitals and the client.

By default, we do not use client data to train third-party AI models. Where training opt-in is offered (e.g., for fine-tuning), it requires explicit written consent and is documented in the SOW.

7. Human Oversight

All AI systems we deploy are designed for human-in-the-loop operation. AI systems make recommendations and take defined automated actions within agreed guardrails; final decisions on material, customer-facing, or legally significant matters remain with the client.

Where AI is permitted to act autonomously (for example, answering routine support queries), the action is logged, auditable, and can be overridden by a human at any time.

8. Limitation of Liability

To the maximum extent permitted by law, Ivy Digitals total aggregate liability arising out of or related to any AI Workforce Implementation engagement is limited to the fees actually paid by the client to Ivy Digitals for the specific engagement in the 12 months preceding the claim.

In no event shall Ivy Digitals be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost data, business interruption, or reputational harm, even if advised of the possibility of such damages.

9. Regulatory Compliance

We design AI systems with awareness of the regulatory frameworks that may apply to your business, including but not limited to:

• EU AI Act and GDPR (where EU customers or data are involved)
• UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection)
• UAE Federal Decree-Law No. 33 of 2021 (Labour Relations)
• NESA, DESC, and ADHICS (where applicable in the UAE)
• HIPAA, PCI-DSS, SOX, and other sector-specific frameworks (where applicable)

However, compliance certification is the client's responsibility. We provide guidance, documentation, and implementation support, but we do not issue compliance certificates on the client's behalf unless explicitly contracted to do so.

10. Suspension or Termination

We reserve the right to suspend or terminate any AI Workforce engagement if:

• The client uses the AI system in a way that violates law, regulation, or third-party rights
• The client fails to pay fees when due
• The client's use of the AI system poses a security, privacy, or reputational risk
• The client requests material changes that fall outside the original SOW

Where reasonably possible, we will provide written notice and a remediation window before suspension.

11. Changes to This Disclaimer

We may update this disclaimer from time to time to reflect changes in our services, the law, or industry best practice. Material changes will be communicated via email to active clients and announced with a "last updated" date at the top of this page.

12. Contact

Questions about this disclaimer or about the scope of any AI Workforce engagement? Reach out:

• General: [email protected]
• Sales & new engagements: [email protected]
• Privacy / DPO: [email protected]